Frequently Asked Questions
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Where is my order?
After placing an order, please allow 3-7 business days for it to be packed and shipped. You will receive an order confirmation email with a link to your order status. Once your order is shipped, you will receive another email with your tracking number to track the shipment.
I did not receive an order confirmation email?
Check your Junk Email folder, sometimes our emails end up there. If you still can't find it, please contact us and our team will help you out.
What should I do if I did not receive my order or an item is missing?
Check your Junk Email folder as our emails might end up there. If you still can't find it, please contact us and our team will assist you.
What payment methods do you accept?
We accept all major credit cards. All orders are processed in USD.
I'm having trouble logging into my account?
Try resetting your password. If that doesn’t work, contact us and our team will assist you.
Do I need to create an account to place an order?
You can check out without creating an account. However, we encourage you to create an account to save time on future purchases. By creating an account, you can save your shipping address and other information, and review your order history. To create an account, click on the Login icon at the top of the website and select Create account.
How can I found out about a restock of a product?
Check back regularly as the site is updated frequently. You can also subscribe to our email list (at the bottom of the page) to receive the latest product updates.