Frequently asked questions

Do I need an account to place an order?

No account? No problem—you can check out as a guest. However, we recommend creating an account to make future shopping faster and easier. With an account, you can save your shipping info, track your order history, and manage your details. To create one, click the login icon at the top of our website and select Create Account.

When will my order ship?

Once your order is placed, please allow 3–7 business days for processing. You’ll receive a confirmation email after checkout, and another with tracking details once your order ships.

Do you ship internationally?

Currently, we ship within the U.S. only. We’re working on expanding, so stay tuned!

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link. You can also check your order status anytime using the link in your confirmation email.

I didn’t receive my confirmation or tracking email. What should I do?

First, check your spam or junk folder—sometimes our emails land there by mistake. If you still don’t see it, feel free to reach out to us at info@theceoapparel.com and our team will be happy to help.

My tracking says “delivered,” but I didn’t receive my package. What should I do?

If your tracking shows your package was delivered but you haven’t received it, contact us at info@theceoapparel.com. Be sure to include your order number. If an item is missing, let us know which one and we’ll assist you further.

Can I change or cancel my order?

If you need to make a change or cancel your order, reach out to us at info@theceoapparel.com as soon as possible. While we can’t guarantee changes once an order has been placed, we’ll do our best to help if your order hasn’t started processing yet.

Do you accept returns or exchanges?

Due to the limited nature of our drops, all items are final sale. We encourage you to review our size guide and product details carefully before purchasing. For more info, visit our Return Policy.

How do I know what size to order?

Check out our Fit Guide for sizing tips and measurements. If you’re in between sizes, we recommend sizing up for the best fit.

I’m having trouble logging into my account. What should I do?

Try resetting your password using the “Forgot Password” link on the login page. If that doesn’t work, contact us at info@theceoapparel.com and we’ll help you get back in.

An item I want is sold out. Will it be restocked?

Our pieces are released in limited drops, so restocks aren’t guaranteed. It’s worth checking back as the site is updated regularly. You can also subscribe to our email list at the bottom of the page to stay in the loop on restocks and new releases.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also check out using Apple Pay, Google Pay, and Shop Pay for a faster, more secure experience.

What makes The CEO. Apparel different?

We’re not just a brand—we’re a movement. The CEO. Apparel was built to empower the underestimated, the overlooked, and the bold. Every piece is designed to remind you of your worth, your vision, and your power.

Frequently Asked Questions

Still need help?

We’re just a message away. Feel free to contact us at info@theceoapparel.com and our team will be happy to assist you.