Frequently Asked Questions

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Where is my order?

Once an order is placed, please allow 3-7 business days for the order to be packed and shipped. You will receive an order confirmation email with a link to your order status. Once we have shipped your order you will receive another email with your tracking number that you can use to track the shipment.

I did not receive an order confirmation email?

Check your Junk Email folder, sometimes our emails end up there. If you still can't find it, please contact us and our team will help you out.

What should I do if I did not receive my order or an item is missing?

If your tracking number shows that your order has been delivered, but you did not receive your package, please contact us. If your item was missing please provide your order number.

What payment methods do you accept?

We accept all major credit cards. All orders are in USD$.

I'm having trouble logging into my account?

Please try resetting your password. If that doesn't work, contact us and our team will help you out.

Do I need to create an account to place an order?

You can checkout without creating an account. However, we encourage you to create an account to save time next time you shop. You can save your shipping address and other info so that you don't need to enter it every time you order. And you'll be able to review your order history. To create an account, click on the Login icon at the top of the website, then select Create account.

How can I found out about a restock of a product?

It’s worth checking back as the site is updated regularly. You can also subscribe to our email (at the bottom of the page) to get the last product updates.